Administrative Assistant Job at Heartspace Therapy Center, Lake Mary, FL

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  • Heartspace Therapy Center
  • Lake Mary, FL

Job Description

As Heartspace Therapy Center continues to grow the administrative assistant is needed to help support the inner workings of the backend of the business such as scheduling clients, sending invoices & contracts, and general administrative support. The administrative assistant will help us to free up time and support us in following up with clients. The administrative assistant position is a pivotal support role for the continued growth of the company. Heartspace Therapy Center is looking for a highly organized administrative assistant to support our small and mighty team. This person is often the first point of contact for new clients. Our goal is to make sure our clients are feeling happy and well cared for after each interaction with us. A large portion of this position requires speaking with clients via telephone (Grasshopper app), email, and text messages to get clients' requests taken care of in a timely fashion. The candidate that joins us will do well if they have previous experience in a customer service and support role. Heartspace offers their employees 4 (1 per quarter) paid mental health days per year as well as a training & education stipend annually for professional development. If you're looking for a part-time employee admin position, we hope you will prayerfully consider joining our team! You're Perfect For Heartspace Therapy Center If... You have excellent verbal and written communication skills You value mental health from a Catholic perspective People describe you as a "go-getter" You are a self starter and have a great deal of autonomy Organizing is one of your love languages You are solution oriented and can utilize Google and tech support, but are not afraid to come with curiosity Doing small things with great love is part of who you are You do the best you can to avoid error Have an affinity for excellence and often find yourself going above and beyond Have availability to work flexibly between the hours of 9am - 4pm EST Can respond to most communication within 12-24 hours M-F, 10-20hrs per week You love boundaries and know how to respect your own as well as others' You pay attention to detail - answer the last question on the application with "gold standard excellence" regardless of the question You are open to a long term position and would like to grow with the company You are often described as intuitive You are eager to learn You are genuine and kind Gossip is something you avoid like the plague The word "Professionalism" is more than a word to you You are happy and positive You take ownership Being flexible with plans is not something that makes you uncomfortable If this sounds like you, we would love to meet you!

RESPONSIBILITIES:

Admin: Scheduling Clients Speaking with clients daily, gathering client info, sending calendar links, accommodating client requests (within reason), following up with potential clients, building rapport with current clients Tracking new client and current client status Assist in optimizing and maintaining client database Sending Paperwork Sending contracts, invoices, new client intake paperwork, superbills, etc. Assisting clients with how to submit paperwork Calendar Management: Google and Jane app calendar management for therapist(s) and their appointments for Heartspace Keeping backend systems organized Spreadsheets, PM tool, email inbox, G Suite Assist in developing systems to increase efficiency and productivity Interteam communications: Voxer, Trello, Email, Google Meet Weekly team meetings MUST maintain strict confidentiality of each client and their situation We are HIPPA compliant Social Media: Scheduling posts via creator studio to Facebook and Instagram Monthly newsletter via Kit (ConvertKit) Bonus if you have experience creating content and graphics

SYSTEMS USED:

G Suite (Gmail, sheets, forms, docs, calendar, meet) Trello Squarespace/Wordpress Grasshopper Calendly/Jane app Canva Stripe Zoom Thinkific Meta Creator Studio (FB & IG)

PREFERRED SKILLS:

"Preferred" meaning we would like for you to note if you have these skills. You are invited to apply whether you have these skills or not.
  • Fluent in Spanish
  • Located in Florida
This Position is NOT for... Someone that is not responsible or responsive Someone who struggles with time management, meeting deadlines, or staying organized Someone that is not respectful of the Catholic faith Someone that needs to be micromanaged and doesn't have autonomy Someone interested in seeking counseling or coaching with Heartspace (this would overstep the boundaries of your working relationship with our team)

ABOUT OUR CEO, REGINA BOYD:

Regina is a Catholic Mental Health Therapist & founder of Heartspace Therapy Center. She offers counseling, coaching, digital products, speaking engagements, and webinars to her clients and is currently serving clients throughout the US. She is living out her vocation as a wife and mother. Her faith is very important to her and the people she serves. She is always caring, values creativity, is soft spoken and appreciates a good listener. She likes to present herself and her company in a professional manner.

OUR VALUES:

Our Catholic Faith Small Things with Great Love Offer Hope Be Unrivaled / Go Beyond / Gold Standard Excellence Heartspace Therapy Center believes that every person is valuable and we are all equal children of the one True God. We encourage diversity and welcome all backgrounds. We respect your religion, race, sex, and culture.

APPLY HERE:

Job Tags

Part time, Flexible hours,

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