Job Description

Are you a computer-savvy innovator, searching to be a part of what’s new and next in video and streaming? Are you known for having strong project management skills, attention to detail, and digital video knowledge? Does the chance to work for a leading telecom company peak your interest? If so, join our Technology Operations team.

Our Technology Operations group engineers and manages an advanced infrastructure that offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile, and Voice. Through sophisticated innovations and service reliability, we ensure our customers never miss a second of what matters most.

BE PART OF THE CONNECTION
As an Advanced Video Engineer on the Technology Operations team, you will be responsible for engineering activities that maintain and enhance the company's advanced video and signal processing systems. Designs, documents, implements, monitors, enhances and troubleshoots systems in Video Organization. Works closely with associated SE, AE and IT teams, Vendor operations staff as well as internal operations staff on system design and configuration.

WHAT OUR ADVANCED VIDEO ENGINEERS ENJOY MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Understand the principles of design and solutions improvement, convert high level designs into production ready implementation plans, develop monitoring solutions, detailed analysis of Ticket information, Tier IV escalation activities, and train others in technologies and solutions.
• Deep dive of Root Cause Analysis of outages and events which includes (but not limited to) working with vendors, support center management and update information in a RCA summary of the outage or event.
• Work closely with Architects and Engineers in designing, modeling, and implementing break/Fix tools and procedures of new and old technologies.
• Document project requirements including scope, schedule, testing and terms of delivery to ensure project is completed with highest level of quality on time.
• Research and identify technology opportunities and their application to the business.
• Stage and validate new hardware and software for proper configuration and performance.
• Lead a group of junior and peer engineers to resolve solution performance issues.
• Design, deploy, and maintain advanced video delivery systems, including linear, cDVR, and OTT (Over-The-Top) platforms.
• Support and optimize solutions for cloud DVR, CDN, Packaging and ad platforms, ensuring reliability and performance.
• Implement and manage digital rights management (DRM) systems, ensuring secure video distribution and compliance with licensing requirements.
• Experience deploying, supporting, and maintaining Cloud Storage Systems.
• Performs other duties as requested by supervisor.

The Technology Operations team loves to constantly learn and understand the inner workings of all things video. As platforms rapidly evolve to improve customer experiences, you’ll innovate and create with the latest products, tools, and processes, alongside incredibly talented people. If you work well in a high-energy, customer-focused environment, you’re positioned for a rewarding career with our team.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  • Six (6) year of experience in maintaining and troubleshooting video delivery, video applications, testing or networks or related field.
  • Three (3) year of experience with internal / external technical support in a network or telecom environment (Headend, Network, Telecom, or Operations background).

• Education:
  • Bachelor's degree in Computer Science, Software Engineering or related field, and / or equivalent work experience.

• Skills and Abilities:
  • Ability to read, write, speak and understand English 
    Specialized skillset in MPEG2, MPEG4, HEVC H.264 and H.265, Video Delivery systems and CDN. 
    
  • Specialized skillset in Digital Headend and CPE Control Systems, Encryption Technologies, Session Resource and Mgmt Systems, Back Office environments and interfaces. 
    
  • Effective troubleshooter of video processing and delivery systems. 
    
  • Effective writing and communication skills, able to package complex information in an easy to understand way. 
    
  • Ability to use personal computer and software applications 
    
  • Systems knowledge (Linux, Unix, Encoders, Video delivery, control and back office systems) 
    
  • Infrastructure knowledge (Raw Iron, Steel Cloud, ElasticCloud, OpenStack, AWS, DRM) 
    
  • Ability to work in a team environment 
    
  • In-depth knowledge in areas of specialty for specific applications, and general knowledge of supporting or integrating applications creating platform ecosystems. 
    
  • Basic Knowledge in TCP/IP and the OSI Model 
    
  • Expert knowledge in using ticketing and software tools to support the current operations. 
    
  • Expert knowledge of software designing software, such as Visio 
    
  • Ability to perform duties in a very fast pace 24x7support environment and ability to learn new technology quickly. 
    
  • Ability to use the following office equipment: telephone, copier, fax, and calculator 
    
  • Ability to use personal computer and software applications 
    
  • Knowledge of Microsoft Office 
    
  • Knowledge of Operating systems, Video Delivery and Control equipment and video monitoring systems.

• Schedule:
  • This position is eligible to work in a hybrid work model (combination of in-office and remote days).
  • Must be open to shift / overnight work.
  • Office Environment
    
  • May work in Lab or Data Center/Implementation Facility environment
    
  • 24X7 Video Support Operations environment
    
  • Occasional travel as required
    
  • On-Call as needed

Preferred Qualifications

• Knowledge of company products and services
• Experience in maintaining and troubleshooting video delivery or video applications.
• Hands on operational experience in performing video devices or systems upgrades, and Break/Fix activities
• Experience with internal or external direct customer contact in a technical environment—Technical, Hub, Headend, VOD or Controller Operations, background within a MSO or vendor network environment.
• CCNA/CCNP
• SCTE DVEP
• Linux
• Unix
• Oracle
• Splunk
• Linux, Unix, or other system administration certification are helpful

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today’s evolving network demands
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed
• Total Rewards: See all the ways we invest in you—at work and in life

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EVD335 2025-53111 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2025-05-01 07:04 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $88,200.00 and $156,600.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Full time, Work experience placement, Local area, Remote job, Shift work, Night shift,

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