Campus Retail Team Lead - FDU Bookstore Madison Job at Follett, Madison, NJ

Nk5wVUJHWGx4NG8vL0F0Rm5uWTdEdWwrVFE9PQ==
  • Follett
  • Madison, NJ

Job Description

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its 
many campus locations.
Follett serves over half of the students in the United States and works with 80,000 schools as a leading 
provider of education technology, services, and print and digital content. We're higher education's 
largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local 
campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more 
than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and 
education.

 
Pay Rate - $18.00 - $21.94 per hour

Job Description

Position Overview

As a  Campus Store Leader , you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

Driving Results/Sales:  Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:

  • Execute sales promotions and special events (store, campus, community).
  • Partner with store leadership to review store financials and recalibrate goals to drive sales.
  • Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.
  • Maintain appropriate inventory control in alignment with store operational procedures.
  • Keep all areas of the store environment neat, clean, and organized.
  • Shipping/Receiving responsibilities.
  • Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
  • Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
  • May review and approve store markups, markdowns, and write-offs within company guidelines.
  • Responsible for executing in-store course materials activities in collaboration with course materials leadership.

Talent Management:  Supervise the work activities of team members (FT/PT and temporary/seasonal) including:

  • Train and coach team members on company and store standards.
  • Ensure team members follow company and store policies, procedures, and standards.
  • Perform onboarding procedures for new hires.
  • Schedule team members' work hours within the store's operating budget.
  • Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.

Customer Service:  Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:

  • Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.
  • Drive market growth initiatives such as POS email collection.
  • Maintain service level agreements for OMS Orders.
  • Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.

Campus Relationships:  Communicate and partner with the campus to include:

  • Day-to-day communication of store operational activities.
  • Facilitate campus events.
Other duties as assigned to support general store operations.

 
Follett Higher Education is a drug-free workplace environment.
Requirements
  • Associate's Degree or equivalent.
  • 0-5 years of relevant experience.
  • Academic retail experience is a plus.
  • Strong organizational, time management, and problem-solving skills.
  • Strong customer service, communication, and presentation skills.
  • Strong analytical skills and financial acumen.
  • Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
  • General computer skills.
  • Travel: minimal - less than 10%.

Full time benefits:  

  • Medical, Dental, & Vison 
  • Voluntary Insurance plans 
  • 401k + 100% company match (up to 4%) 
  • 80 hours vacation + sick days 
  • 10 paid company holidays 
  • Quarterly Bonus Plan  

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Job Tags

Hourly pay, Holiday work, Full time, Temporary work, Seasonal work, Local area, Remote job,

Similar Jobs

Northeast Healthcare Recruitment, Inc.

Anesthesiology Physician Job at Northeast Healthcare Recruitment, Inc.

We are offering a Sign-on Bonusand an annual retention bonus for a full-time BC/BE Anesthesiology Physicianposition in Rutland, VT. Joining a team of five Anesthesiologists, as well asCAAs and CRNAs, you will contribute to our Department of Anesthesiology.Compensation... 

Northwest Ambulance

Vehicle Supply Technician Job at Northwest Ambulance

 ...As a Vehicle Supply Technician at Northwest Ambulance, you will be responsible for managing and maintaining the inventory of medical...  ...required during the onboarding process. Must hold a valid driver's license for a minimum of 2 years. Physical Requirements:... 

NorthPoint Search Group

Manager/Director - Business Valuation Department Job at NorthPoint Search Group

 ...Manager/Director - Business Valuation Department Locations: Columbia, Summerville, Charleston, SC About Us: Our firm specializes in forensic accounting and business valuation, offering top-tier services to clients across South Carolina. We pride ourselves on our... 

Corning Incorporated

Insider Risk Operational Analyst, Corporate Investigations Job at Corning Incorporated

 ...safer, and smarter transportation Role Purpose Investigations & Intelligence: As part of the Global Security Organization, Corporate Intelligence is continually focused on raising awareness, refining processes, and utilizing forward thinking risk remediation and... 

Crown Equipment Corporation

Six Sigma Specialist Job at Crown Equipment Corporation

 ...truck possible to lower their total cost of ownership. Company Name: Crown Equipment Corporation Position Title: Six Sigma Specialist Position Location: 524 West Monroe Street, New Bremen, OH 45869 Hours: Monday Friday, 8:00 am to 5:00 pm...