Job Description

The purpose of this position is to have a Care Coordinator that is responsible to assist the patient, their families and provider across all aspects of their health care continuum. The care Coordinator is the liaison between the patient and the provider with an optimum goal of meeting the patient's individualized needs, ultimately improving quality of life which will result in positive patient outcomes through communication, education and coordination.

Essential Duties:

• Promotes and reinforces the Patient Centered Care Model.
• Promotes timely access to all aspects of care.
• Reduce emergency room utilization, hospital admissions as well as readmissions.
• Promote adherence to care plans developed in coordination with the patient, Primary Care provider and family.
• Provides excellent customer service.
• Implements care coordination and planning techniques.
• Assist patients in navigating through the healthcare continuum.
• Schedules appointments to ensure the patient is getting follow up with primary care provider and all specialists.
• If patient requires referral to other services, the Care Coordinator will assure that authorization and referrals are completed.
• Coordinate appointments with other services/practices and advises patient accordingly.
• Obtain lab results, diagnostic studies for ancillary services; consult notes and other medical information in preparation for patients upcoming appointment.
• Uses risk stratification tools to identify gaps in treatment
• Document in EHR all encounters with patient and family.
• Promotes education and provides guidance to patient as directed by the Primary care provider.
• Empower and educate patients to promote self-management and shared decision-making.
• Assist patient in accessing transportation to health center, insurance matters, durable medical equipment, prescriptions, etc.
• Works collaboratively with providers and other care team members to ensure the delivery of quality of care to patients to help bring about best outcomes.
• Complete Medication Reconciliation.
• Communicates with a wide variety of people from a diverse socio-economic and ethnic background.
• Establishes and maintains effective working relationships with all team members.
• Engage with patients and caregivers to create an environment of collaborative care team.
• Other duties as assigned within the scope of responsibilities and requirements of position.
• Follow up with patient as needed to ensure they understand their agreed upon goals; ie making all scheduled appointments, education classes
• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent
• Req Specialized/technical training Graduate of an accredited License Practice Nurse program or Medical Assistant Diploma/Certificate from an accredited program

• Req 1 year Experience in the medical field (preferably as a MA or LPN in a clinic setting).

• Req Organization/time management skills.
• Req Excellent communication skills both oral and written.
• Req Must be comfortable with computers and medical terminology.
• Req Knowledge of HIPPA compliance and various health insurance types.

Preferred Qualifications:

Required Licenses/Certifications:

• Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
• Req License Practice Nurse *If LPN, must have: Current and Unrestricted LPN NV License (If Medical Assistant in lieu of LPN:: Must have Medical Assistant Diploma/Certificate from an accredited program)

The hourly rate range for this position is $19.0 - $29.77. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

Connections working at University of Southern California (USC)

Job Tags

Hourly pay, Full time, Work experience placement, Local area,

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