Job Description

Hilton San Francisco Union Square and Parc 55 is looking for a Complex Security Manager. Located just two blocks from Union Square and Westfield San Francisco Centre. Our Hiton Union Square property in the largest in the Bay Area with 1921 rooms, over 150,000 square feet of meeting space. Our Parc 55 property has 1024 room with over 30,000 square feet of meeting space. Enjoy fun perks such as Career growth and development PLUS discounted hotel room stays for you and your family WORLDWIDE!

If you have at least 2 years hotel security management/supervisor experience, the drive and passion to provide a secure and safe environment for our guests and team members, this is the position for you. Join us where we know that you’ll love being a part of the Hilton team that is ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list!

Classification: Full Time

Shift: Varies (AM/PM/Overnight - including weekends and holidays.)

The annual salary range for this role is $75,000 - $85,000 and is based on applicable and specialized experience and location.

What will I be doing?

As a Security Manager, you would be responsible for directing and administering the implementation of all safety and security programs and initiatives to ensure the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct and administer all security operations and functions to include, but not limited to, preserving the safety and security of the guests, team members and the facility, safe work practice promotion, OSHA compliance, safety incentive programs and classes, systems use and management, lost and found, budgeting and forecasting, department management, adherence to federal, state and local standards and meeting participation and facilitation.
• Direct and administer the patrol of the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions.
• Direct and lead investigations of accidents, thefts, property loss and unlawful activities.
• Direct response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property.
• Serve as primary liaison with federal, state and local law enforcement.
• Oversee the administration and accuracy of all required reports and documentation.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Recruit, interview and train team members.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture beingThe Best Hospitality Company in the World! (

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education ( : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”

#LI:BV1

Job: Security and Loss Prevention

Title: Complex Security Manager - Hilton San Francisco Union Square and Parc 55 San Francisco - a Hilton Hotel

Location: null

Requisition ID: HOT0B90Z

EOE/AA/Disabled/Veterans

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