Job Description

Responsibilities

At IGT, we are dedicated to providing world-class gaming solutions to our customers. As a leading global company in the gaming industry, we pride ourselves on creating exceptional experiences for players around the world. We are seeking an individual who demonstrates strong talent and motivation to join our team as a Computer Operator at our Data Center in Roseville, MN.

• Provide entry to intermediate level monitoring and support for operating equipment for one or more jurisdictions, ensuring flawless operations 24/7.
• Conduct intermediate level analysis of systems and servers pertaining to host systems, middleware, applications, and existing tools.
• Monitor logical security through the use of established tools and procedures.
• Gain hands-on experience in identifying and resolving network technology issues associated with IP network devices and backbone transports.
• Effectively carry out, verify, and restore predefined processes in the operational checklists to guarantee the successful completion of draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests.
• Coordinate, carry out, verify, monitor, follow up on, and address internal and external customer requests based on established guidelines.
• Submit recommendations to create and maintain operational procedures and checklists.
• Follow service-level agreements and industry-approved IT protocols.
• Support local testing policies and procedures.
• Support the development of other operators by offering guidance and informal mentorship to junior-level operators.

Playing for What Matters Most - You!

By joining IGT, you will have the opportunity to work with a world-class team and contribute to the flawless operation of our gaming solutions. We offer competitive wages and shift differentials for off-shifts, ensuring that you are rewarded for your hard work and dedication. Additionally, IGT provides a range of benefits to support your overall well-being.

• Medical benefits available from day one of employment.

• 3 weeks of paid vacation per year, with prorated first-year accrual.

• 401K with employer match and 100% vested from day one.

• Company-paid parental leave, life insurance, short-term disability, and long-term disability.

• Gym membership reimbursement, free identity theft protection, and tuition reimbursement.

• Shift Differential Pay ( 6am-6pm & 6pm-6am)

• The position must be flexible to accommodate both night shift and day shift, as it is on a rotating schedule.

Qualifications

• High School diploma or equivalent experience is acceptable.
• 1-2 years experience with Service Desk, Help Desk, Call Center, or Customer Service positions.
• An associate or bachelor’s degree in I.T. or a related field is a plus, but it is not required.
• Basic experience in Microsoft Office (Outlook, Teams, Word, Excel).
• Technical knowledge and skills required.
• Proficiency in monitoring and resolving technical issues across various technologies.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

-#LI-LF1

Job Tags

Similar Jobs