Job Description

Overview:

Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of companies, including full service restaurants and quick service restaurants, foodservice distributors, supermarkets, grocery and healthy eating retailers, other food stores, food and beverage producers, food packers and food processors. To learn more about the company, please go to the company website at pactivevergreen.com.

Pactiv Evergreen is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call (847) 482-4320 or email [email protected].

All information will be kept confidential according to EEO guidelines and applicable laws.

A reasonable estimate of the current range is $41,000 - $68,000 + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. At Pactiv Evergreen, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The benefits for this role include 401(k) plan with no waiting period and dollar for dollar match up to 6% and immediate vesting, comprehensive medical, dental, and vision insurance, flexible spending and health savings accounts, paid time off, paid parental leave, up to nine paid Holidays and two floating Holidays, wellness program, tuition reimbursement and family care benefits.

This position is for Pactiv Evergreen Inc.

Position Overview: As a Customer Account Coordinator, you will play a vital role in supporting the company’s profit and service objectives. This position involves ensuring the accurate and timely handling of customer orders, inquiries, and concerns, while working cross-functionally to maintain strong customer relationships and service excellence.

Key Responsibilities:

• Manage customer orders, ensuring accurate and timely processing in line with company policies.
• Review orders for lead-time, product availability, and adherence to order policies.
• Act as a liaison between the customer and other functional teams when there are discrepancies or issues with product requirements or capabilities.
• Represent the voice of the customer daily for the Sales and Marketing team.
• Develop and maintain strong relationships with assigned accounts to enhance service levels and provide Pactiv Evergreen with a competitive edge in the marketplace.
• Gather and report data on key account relationships, offering insights on customer satisfaction and evolving requirements to the Sales and Marketing teams.

Qualifications:

• BA/BS degree preferred or High School diploma and significant customer service experience.
• SAP experience a plus.
• Strong communication and relationship-building skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with the ability to review and ensure compliance with order policies.
• Ability to collaborate with various internal departments to resolve customer needs.
• A customer-centric approach, focused on delivering excellent service and satisfaction.

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