About Us:
We are a leading B2B SaaS provider offering solutions that empower the hospitality industry to automate operations, enhance guest experiences, and drive growth. Our innovative platform is used by hotels, vacation rentals, and property managers to streamline their day-to-day processes.
Role Overview:
We are seeking a Customer Success Manager with 3-8 years of experience , including 2+ years in B2B SaaS and at least 1 year in the hospitality sector , to manage large, high-profile client accounts. This role requires a proactive individual with strong account management skills to oversee a portfolio of big accounts, ensure successful onboarding, and drive revenue growth through upselling , renewals , and churn prevention . You will be expected to travel 10-30% of the time to meet clients and ensure their long-term success with our platform.
Key Responsibilities:
Qualifications:
• 3-8 years of overall experience in Customer Success , Account Management , or related client-facing roles.
• 2+ years of experience in B2B SaaS (preferably managing large client accounts).
• 1+ year in the hospitality industry , with an understanding of its operational challenges.
• Proven track record of managing high-value accounts, upselling, and achieving high retention rates.
• Willingness to travel 10-30% for client meetings and relationship-building.
• Strong relationship management, negotiation, and communication skills.
• Ability to deliver in-depth business reviews and strategic advice to senior stakeholders.
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