Director - Account Management Job at firstsourc, Remote

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  • firstsourc
  • Remote

Job Description

Client Liaison Director (Bilingual – Spanish & English)

Location: Florida (Remote), Puerto Rico, or USA Remote

Job Summary

We are seeking a highly skilled and bilingual Client Liaison Director to serve as the primary account manager for our healthcare payer clients. This role will act as a single point of contact, ensuring smooth communication, resolving issues, and driving long-term client satisfaction. The ideal candidate will have experience in health plan platform migrations, BPaaS (Business Process as a Service) solutions, and healthcare operations .

This position requires fluency in Spanish (Puerto Rican dialect preferred) and English, along with a strong ability to foster client relationships, manage expectations, and oversee service delivery.

Key Responsibilities

  • Serve as the dedicated account manager for assigned healthcare payer clients, ensuring seamless coordination and execution of BPaaS services.
  • Act as the single point of contact for the client, managing communication, updates, and escalations.
  • Monitor, coordinate, and communicate strategic objectives to align with both client and organizational goals.
  • Oversee the implementation and ongoing service delivery of healthcare operations, ensuring high-quality performance and client satisfaction.
  • Develop and maintain strong relationships with stakeholders, anticipating and addressing client needs proactively.
  • Analyze and utilize data to identify opportunities for process improvement and service optimization.
  • Lead client meetings, performance reviews, and strategic discussions , ensuring clear reporting on KPIs and contract obligations.
  • Ensure compliance with contractual obligations , including maintaining client satisfaction and approval for any leadership or staffing transitions.

Requirements & Qualifications

  • Bilingual proficiency : Spanish (Puerto Rican dialect preferred) and English.
  • 3-5 years of experience in healthcare payer operations, health plan migrations, BPaaS services, or account management.
  • Strong knowledge of healthcare outsourcing, claims processing, utilization management, and appeals & grievances.
  • Proven ability to manage client relationships and oversee large-scale service implementations.
  • Excellent verbal and written communication skills, with the ability to present to senior executives.
  • Strong problem-solving and negotiation skills to resolve client issues effectively.
  • Self-motivated, analytical mindset , and ability to work in a fast-paced, high-pressure environment.
  • Bachelor’s degree preferred in business, healthcare administration, or a related field.

Preferred Experience

  • Account management or relationship management experience within healthcare BPO or BPaaS services.
  • Experience working with Medicare, Medicaid, and Commercial health plans .
  • Strong data analysis skills to track KPIs, client satisfaction, and performance improvements .

This role offers a remote-first work environment, with preference for candidates based in Florida, Puerto Rico, or other USA remote locations .

Job Tags

Remote job, Contract work,

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