Job Description

Job Title : DSS- TDAG (Transient Device Admin Group)

Location : Onsite(Local to Irving TX ) Candidates needs to be local

Mode : Contract (Day 1 Onsite)

Key Responsibilities to include but are not limited to:

• Deliver world-class IT support to onsite and remote end users
• Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2021; Outlook, Excel, Word, PowerPoint, iOS & Android operating systems, Internet/Intranet, VPN, Multiple Security Applications, SCCM, Workspace One, Scripting, Active Directory, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed.
• Provide smart hands support for network and voice services
• Provide recommendations regarding new technologies to better support all executives, and users
• Acts as a resource for IT projects and initiatives in other functional areas as needed
• Receive and respond to incoming requests in a timely manner including occasional after-hours support per SLA requirements.
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations
• Manage secured cyber asset inventory.
• Maintain and adhere to compliance policies
• Create / update documentation, reports and SOPs for compliance

Job Requirements:

• Bachelor's degree or equivalent experience (i.e. 7+ years' experience in an IT technical role)
• 7+ years' experience in desktop hardware, operating systems, smartphones, and printers.
• 7+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
• 7+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc.
• Basic/Advance knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus
• Hands-on troubleshooting experience with the ability to perform under intense scrutiny
• Working technical knowledge of current protocols, operating systems, and standards
• Strong written and oral communication skills with a focus on executive level support
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Ability to research and test new technologies and solutions
• Time management and organizational skills

Preferred Skills:

• A+, Network+, Security+, or other similar Microsoft certifications

Job Tags

Similar Jobs