Job Description

Rockstar is recruiting for a contemporary funeral home that is modernizing how families navigate loss. Our client specializes in providing simple cremations, personalized memorials, and transparent pricing. With partnerships at premier venues across Los Angeles, they focus on delivering exceptional customer care, unmatched hospitality, and meaningful experiences. Their mission is to simplify and transform funeral planning for families, ensuring they can honor their loved ones with ease and gratitude.

About the Company

This forward-thinking funeral home offers simple cremations, personalized memorials, and transparent pricing. They are committed to supporting families navigating loss while simplifying and modernizing funeral planning. By prioritizing exceptional customer care, hospitality, and transparency, they ensure meaningful experiences. Partnerships with premier venues in Los Angeles further elevate their service, helping families honor their loved ones thoughtfully and stress-free.

The Role

As the first Business Development Manager, this role involves scaling the company’s efforts to build lasting, differentiated relationships with hospices. Above all, the focus is on cultivating partnerships with hospice care providers across Los Angeles County. With a significant portion of families seeking funeral guidance through hospice contacts, this role is critical in relationship-building, training hospice staff on the company’s offerings, and establishing it as a trusted referral partner.

This position is based in Los Angeles and requires regular, in-person visits to hospice facilities.

Objectives for the Role

• Grow the number of hospice partners.
• Deepen existing relationships by staying connected, understanding needs, and improving how families are served.
• Experiment with new ways to achieve goals faster and better.

What the Role Entails

Develop New Partnerships

• Regularly call, email, and visit hospice contacts to introduce the company, pitch services, and coordinate in-service presentations for staff.
• Map, plan, and optimize visitation routes within the LA County area.
• Test new approaches to increase referrals and partner engagement.

Cultivate Strong Relationships

• Foster ongoing partnerships with hospices through regular check-ins and closing the loop on successful referrals.
• Handle calls from referred families, offering empathetic support and answering questions.

Operate Effectively

• Update and maintain hospice contact and referral information within the CRM.
• Identify inefficiencies and implement solutions.

What Drives Success

• Hospitality Excellence: Empathy, clarity, and trust-building in challenging situations.
• Complex Problem Solving: Adaptability and skill in guiding diverse family situations.
• Organizational Skills: Attention to detail, reliable task management, and adherence to processes.
• Curiosity and Resourcefulness: A proactive problem-solver comfortable navigating ambiguity.
• Deep Experience in Hospitality or Customer-Facing Roles: Experience in high-stakes or nuanced customer interactions; backgrounds in social work or crisis support are a plus.
• People-Oriented: Strong relationship-builder, comfortable networking and presenting to groups.

Why Join This Team?

This company supports families through one of life’s hardest moments, allowing them to celebrate lives with ease and dignity. Joining as an early team member means a significant role in shaping a growing company, with ample opportunities for personal and professional growth. If you are passionate about making a meaningful difference, this could be the right fit.

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