Field Service Engineer (Entry, Intermediate & Sr.) - Burbank, CA Job at Evertz Microsystems Limited, Burbank, CA

NzlaVUJtSHR5b3c2K2dwR21YYzVDK3gxUkE9PQ==
  • Evertz Microsystems Limited
  • Burbank, CA

Job Description

As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix that combines technical know-how and customer service in regards to inquiries regarding products, installations and systems. Responsibilities: Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance Assess the customer’s product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s products Install product(s) or systems at customer sites and delivering training to customers in-house or abroad Qualifications: ~ Electrical, Electronic, or Computer Electronic Technician Diploma required ~ Direct experience with Server Hardware, Linux OS and Network setup is an asset ~ Similar experience will be considered an asset ~ Unparalleled desire to help the customer and deliver service excellence ~ Passion for technology and learning new software and hardware products ~ Strong verbal and written communication skills ~ Self driven with a desire to add value to an energetic team ~ Problem-solving ability and able to react to changing situations ~ Ability to multi-task in a fast-paced environment ~ Must be eligible for international travel and be able to work alone with little or no supervision ~1-2 years experience working with broadcast/post-production products would be an asset ~ Must have a valid driver’s license What we offer: Competitive total compensation package Comprehensive Benefit Plan Company contributed 401k Plan Work-life balance Career progression Casual work environment About Evertz: Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery. Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers. With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy. Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview. Thank you for considering a career with Evertz! When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing [email protected]. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. A complete privacy policy can be found at Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Job Tags

Full time, Casual work, Work alone,

Similar Jobs

FoodEmployment.com

Maintenance Supervisor - Food Manufacturing Job at FoodEmployment.com

 ...MAINTENANCE SUPERVISOR Food Manufacturing Dallas, TX Our client is a leading manufacturer of high frozen appetizers and ethnic...  ...prior maintenance supervisor experience, preferable in the food industry. Prefer some experience working with PLC's, preventative... 

Cold Rush Express LLC

Experienced CDL Container Driver Job at Cold Rush Express LLC

We are looking for experienced tractor-trailer drivers to operate with our Container Division picking up in the Meat Patch (co,ne,ks,ok) and Delivery to the Oakland CA Port.\\ Apply with Get.It \ Submit Applicantion at the following link:\\ Apply with Get.It... 

bellahires

Graphic Artist/Designer Job at bellahires

 ...Iam looking for a part time artist/designer with a proficiency is sketching. This person would be able to collaborate and work autonomously in...  ...descriptions, and on-point collaboration. -Proficiency in graphic design and animation and (computer modeled), Adobe, Figma.... 

Nissan of Boerne

Pre-Owned Sales Manager Job at Nissan of Boerne

 ...Pre-Owned Sales Manager Our Dealership is seeking an experienced, energetic Pre-Owned Sales Manager.We are looking for an individual...  ...enjoy a number of benefits, including: Health Insurance Dental Insurance Life Insurance Paid Vacation Paid Sick Leave... 

Thermo Fisher Scientific

Accounting Specialist Job at Thermo Fisher Scientific

 ...Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description At Thermo Fisher Scientific, our Finance teams are important to our business and functional teams to make educated, sound decisions that drive our Mission and make us a stable...