Guest Service Agent Job at Hyatt, Bethesda, MD

NnQxVUMyRHV6NFU2K2dCQ21YTS9EKzU4VFE9PQ==
  • Hyatt
  • Bethesda, MD

Job Description

Summary

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Job Tags

Daily paid, Holiday work, Full time, Part time, Immediate start, Shift work, Weekend work,

Similar Jobs

AWOL KPT

Guest Services Agent Job at AWOL KPT

 ...stressful situations Has previous experience or working knowledge of Microsoft Office and reservation management systems 1+ year of hotel industry experience or related job preferred About Company: AWOL KPT is nestled in the village among centuries-old pine, elm,... 

Solar Future 4 U

Solar Consultant Job at Solar Future 4 U

- Get paid the HIGHEST in the solar industry!- NEVER get beat on price again!- Higher installation rates means MORE INCOME for the same amount of work!- Learn how to generate FREE solar appointments in addition to receiving company appointments!- SCALE your income... 

Get It - Healthcare

Child and Family Licensed Mental Health Therapist - Remote Job at Get It - Healthcare

 ...growth and well-being A culture that values work-life balance Encouragement of curiosity...  ...diverse patient population Some early evening hours may be required to accommodate...  ...business-related expenses stipend Work from home with flexible scheduling! Final salary... 

TJG Civil Engineers and Land Planners

Junior Architectural Designer / Architectural Job Captain Job at TJG Civil Engineers and Land Planners

Opening: Junior Architectural Designer / Architectural Job Captain Office Locations: Kentfield, CA & Napa, CA (Successful Hire will...  ...Homes, New Home Construction, Outdoor Kitchen Design, Passive Solar Heating & Cooling, Pool House Design & Construction, Prefab Houses... 

Freeport-McMoRan

Reliability Engineer I Job at Freeport-McMoRan

 ...Arizona on U.S. Highway 191, Morenci operations (an open-pit copper mining complex) has been in continuous operation since 1939. The...  ...Bachelor's Degree in an appropriate Engineering discipline with no experience required.+ Working knowledge of MSOffice suite including...