Guest Services Agent Job at I Hotel, Urbana, IL

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  • I Hotel
  • Urbana, IL

Job Description

Guest Services Agent

The I Hotel and Conference Center is committed to providing superior guest service in Champaign-Urbana's only facility that is constructed to AAA Four-Diamond standards. The I Hotel and Conference Center is seeking a Guest Service Agent with the following qualities and qualifications:

Responsibilities include (but are not limited to):

  • Creates 100% guest satisfaction by offering friendly and sincere hospitality
  • Checks guests in and out
  • Responds to community and university-related inquiries
  • Creates opportunities to maintain repeat-stay guests and good relations between the hotel and new guests
  • Provides crisis management in time of guest need
  • Provides facility tours
  • Attends to guest needs which includes but is not limited to shuttle service, delivery of personal artifacts and all guest requests

Qualifications:

  • High level of commitment to exceptional customer service
  • Good organizational and time management skills
  • Brings a positive energy to workplace
  • Works well in a fast-paced high volume work environment
  • Excellent communication skills
  • Maintaining the superior cleanliness of the facility
  • Strong work ethic and attention to details
  • Flexible work schedule, available to work weekdays and weekends
  • Knowledge and experience in the Champaign-Urbana area
  • Competency in computer skills
  • Good driving record is necessary
  • Some physical labor will be required
  • Previous hotel-related experience is not necessary
  • Must have valid Drivers License

The I Hotel and Conference Center is located south of the State Farm Center at 1900 S. First Street in Champaign, Illinois.

*Please do not call or drop in to inquire about the status of your application/resume. Thank you for your understanding.

Requirements:

  • Valid Driver's License

If you are a dynamic and enthusiastic individual who is passionate about providing exceptional customer service, then we want to hear from you! Apply now to join our team as a Guest Services Agent.

A contemporarily designed property operated to AAA Four-Diamond standard featuring over 125 luxurious hotel rooms and over 70,000 square-feet of conference center space. Immerse yourself in a serene environment where art, nature, and wellness blend seamlessly to create an unforgettable experience.

Job Tags

Full time, Part time, Flexible hours, Weekday work,

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