Live Chat Agent Job at The Call Firm, LLC, Avondale Estates, GA

NmRaWEFHSHF6WVU4L1FSQ24zaytBZWQ2UUE9PQ==
  • The Call Firm, LLC
  • Avondale Estates, GA

Job Description

We are looking for a motivated, friendly, and solution-oriented Remote Live Chat Agent to join our customer service team. As a Live Chat Agent, you will be responsible for responding to customer inquiries, resolving issues, and providing excellent service via live chat. This role requires excellent communication skills, a customer-first mindset, and the ability to work efficiently in a fast-paced environment.

Responsibilities:
-Provide prompt, accurate, and friendly customer service through live chat.
-Assist customers with product inquiries, troubleshooting, and resolving issues in real-time.
-Identify and escalate complex issues to higher-level support when necessary.
-Maintain and update customer records and account details in the system.
-Collaborate with other team members and departments to provide solutions.
-Stay up-to-date with product knowledge and FAQs to ensure high-quality support.
-Maintain a positive, empathetic, and professional attitude toward customers.
-Meet or exceed established performance goals, such as response time and resolution time.
-Help create and improve customer service processes and FAQs.

Key Skills:
-Excellent Communication Skills: Strong written communication skills with a professional, friendly tone.
-Problem-Solving: Ability to quickly assess customer issues and provide accurate solutions.
-Multitasking: Handle multiple chats simultaneously while providing quality customer service.
-Time Management: Respond to inquiries efficiently and meet performance metrics.
-Customer-Oriented: Focused on delivering a positive customer experience.
-Technical Proficiency: Comfortable using live chat platforms, CRMs, and other customer service tools.
-Attention to Detail: Ensure that customer information is recorded accurately and consistently.
-Adaptability: Ability to adjust to changing customer demands and company processes.
-Patience and Empathy: Ability to handle difficult customer interactions with professionalism.

Benefit:
401(k)
AD&D insurance
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid sick time
Paid time off
Referral program
Vision insurance
Wellness program
Employment Type: Full-Time
Salary: $ 18.00 25.00 Per Hour

Job Tags

Hourly pay, Full time, Flexible hours,

Similar Jobs

Hasbro

Category Manager Job at Hasbro

 ...creative, and highly committed individuals for 100 years and we believe the best is yet to come. Hasbo Pulse is looking for a Category (Franchise) Manager who will have full P&L responsibility of the business category. The Category (Franchise) Manager is constantly... 

Row House

Brand Ambassador Job at Row House

 ...program, we request that you inform us of your primary social media platform preference (e.g., Instagram, Facebook, Twitter, YouTube, TikTok, etc.). Posting Frequency: Brand ambassadors are expected to post content related to Row House and our fitness community... 

PHealthcare Search, Inc.

Advanced Practice Provider - Nurse Practitioner or Physician Assistant - OBGYN Job at PHealthcare Search, Inc.

(Only QUALIFIED Healthcare Professionals accepted) OBGYN - Part Time Advanced Practice Provider (Nurse Practitioner or Physician Assistant) position in Rancho Cucamonga, CA. We are looking for a Part Time Advanced Practice Provider (Nurse Practitioner or Physician Assistant... 

CMU Health

Addiction Psychiatrist Job at CMU Health

 ...Addiction Psychiatry Opportunity in the Heart of Pure Michigan! Discover a Career Where Purpose...  ..., social workers, primary care physicians, and recovery coaches in a supportive, mission...  ...Central Michigan University College of Medicine. The addiction psychiatry opportunity... 

BWXT

Category Manager Job at BWXT

 ...joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXT...  .... BWX Technologies, Inc. is currently seeking a Category Manager for its Lynchburg, VA location! This is a hybrid role....