Job Description

Ortho2, a leading provider of cloud-based orthodontic practice management software is seeking a Network Support Technician to join our team. The ideal candidate will have proven experience with network set-up, maintenance, troubleshooting, and a high level of customer service and professionalism.

Responsibilities:

• Provide end user support primarily for Windows PCs and servers, however additional support for Macs and virtualized environments can be expected as well.
• Provide support and consulting for new clients during onboarding and setup period.
• Work with end users and their designates to obtain data that will be converted to Ortho2 practice management software.
• Install, configure, and troubleshoot Microsoft SQL Server, Microsoft server operating systems and IIS.
• Diagnose and resolve hardware issues, network connectivity and application related questions for third party products.
• Test assembled systems using established procedures and standards to verify correct system operation.
• Coordinate activities with other Ortho2 departments as needed to provide technical support to our customers.
• Occasional travel to customer locations throughout North America for installations and onsite troubleshooting.

Qualifications:

• Associates or technical institute degree/certificate, or equivalent work experience.
• 1-2 year’s work experience in a professional help desk or call center environment.  
• Excellent interpersonal and customer service skills needed to work directly with customers.
• Proficient PC troubleshooting and problem solving skills.
• Proficiency with Microsoft Windows operating systems, Microsoft Server operating systems, and Microsoft SQL Server.
• Strong work ethic, attention to detail, and organizational skills.

Hours will be 10:00 a.m. - 7:00 p.m.    You may work, in office, remote or a combination of both.

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