Job Description

About The Position

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

In Guesty, we use the latest technologies and frameworks and handle complex business operations, promoting open-mindedness, creativity, and self-reliance. 

Responsibilities

• Working in a fast growing risk payments team under derivatives business unit.
• Responsible for managing and executing transaction monitoring processes, ensuring compliance with Anti-Money Laundering (AML) regulations, identifying potential fraud, and investigating chargebacks. 
• Implement operational risk policy and procedures in line with organization risk strategy and market changes to prevent, eliminate and mitigate operational risks.
• Stay on top of regulatory changes and other updates in the payment industry.
• Perform daily tracking, review and analyze all alerts, and ensure that appropriate actions are taken to mitigate risk.
• Handle risk-related issues and review user accounts and transactions to identify a host of risky behaviors including fraudulent activity, large position exposure, irregularities, disruptive practices, manipulative trading and any other emerging risks.
• Perform transaction monitoring analysis based on the users’ payment history
• Evaluate chargebacks and disputes, ensuring alignment with Visa and Mastercard programs, including monitoring compliance and mitigating risks related to these schemes.
• Provide data-driven analytical/risk insights, based on online findings, account activity and fraud trends.
• Draw conclusions based on multiple data set and user behavior

Requirements

• 2-5 years of relevant experience
• Transaction monitoring experience is a must
• Prior experience in analytical roles, with a background in Risk Management.
• Outstanding ability to analyze and solve problems, and good coordination and communication.
• Proficiency in data analytics and visualization tools; advanced Excel knowledge is a must.
• Familiarity with chargeback processes and an understanding of Visa and Mastercard programs and regulations.
• Quick learner with a positive attitude, ready to adapt in a fast-paced environment.
• Team player with the ability to work independently when required.
• Strong presentation skills to convey insights and recommendations effectively.
• Decisive and solution-oriented, while remaining open to feedback and continuous learning.

**Please note that this is a Remote position - must be EST or CST**

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Compensation: $70,000 - $80,000 OTE

*Exact compensation may vary based on skills, experience, and location.*

- Benefits and Perks

Employees also receive access to the following benefits:

• Health, dental, vision, life, and disability insurance 
• 401(k) Retirement Savings Plan & Employer Match
• Paid time off
• All new employees receive a comprehensive virtual onboarding experience.
• Professional development opportunities

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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