Job Description

WHAT YOU NEED TO KNOW (Job Overview):

When you join our team as a Team Supervisor you will use your leadership, compassion and customer service skills to lead our blood collection team to going above and beyond ensuring that all donors have the best experience possible. Our Team Supervisors drive for results and serve others with a high level of respect for our staff and the donors we value.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Supervise blood collection staff, including training and performance
• Drive for results and to serve others with a high level of respect for customer service
• Take the time to personally connect with donors – listen to their stories and help them understand the value of their donation
• Contribute to a friendly and fun environment. Team up with your co-workers to keep our donors coming back again and again

Standard Schedule:

• To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Overnight travel may be required in some locations.
• Schedule is provided two to three weeks in advance

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• Bachelor’s degree OR a combination of education and work experience (four to eight years of work experience in a related field) required
• Minimum two years of supervisory/leadership experience
• Customer service experience and effective verbal communication skills are required.
• Ability to work a variable schedule including early mornings, late nights, weekends and holidays. Overnight travel may be required
• A current, valid driver's license with good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• We conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.
• Basic computer skills are required. Must be proficient with Microsoft office applications.

BENEFITS FOR YOU:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA (Fair Labor Standards Act) status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Requirements

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• Bachelor’s degree OR a combination of education and work experience (four to eight years of work experience in a related field) required
• Minimum two years of supervisory/leadership experience
• Customer service experience and effective verbal communication skills are required.
• Ability to work a variable schedule including early mornings, late nights, weekends and holidays. Overnight travel may be required
• A current, valid driver's license with good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• We conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.
• Basic computer skills are required. Must be proficient with Microsoft office applications.

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