Job Description

Responsibilities:

• Responsible for the day-to-day management of the product development project portfolio for MDLIVE’s Customer Service Administrator (CSA) portal
• Responsible for leading the discovery, planning and delivery of CSA portal roadmap initiatives for MDLIVE.
• Partners with development team to ensure alignment on requirements to deliver a solution.
• Collaborates with key stakeholders, such as engineering, production support, legal, operations, and product strategy, to ensure alignment on requirements, approach, and work activities needed to deliver a solution, while also collecting and prioritizing product requirements based on input from stakeholders, user feedback, research and analysis.
• When necessary, coordinates projects with other product management leads for other platforms.
• Communicates status regularly to key stakeholders on progress with projects, enhancements, and bug fixes.
• Effectively problem solves product issues and determines a solution that appropriately leverages development resources.
• Oversee the execution of the CSA product development process, including sprint planning, backlog grooming, and release management, to ensure timely delivery of high-quality products.
• Strong leadership skills to motivate and inspire cross-functional teams, including designers, engineers, and QA testers.
• Identify and mitigate risks and challenges that may impact product development or delivery, and proactively address issues as they arise.
• Analyze product metrics, user feedback, and market trends to iteratively improve product performance, drive user engagement, and optimize key metrics.
• Serve as the voice of the customer within the organization, advocating for their needs and preferences and ensuring that product decisions are informed by user insights.

Knowledge, Skills, and Abilities should include:

• Experience working with call center teams.
• Experience with the MDLIVE Customer Service portal.
• Structured thinking and problem-solving skills.
• Excellent written and oral communication skills.
• Proven ability to collaborate effectively.
• Attention to detail.
• Experience with agile methodologies and product management tools.
• Ability to work from a Cigna/MDLIVE office 50% of the time.
• Deadline driven and can motivate teams to deliver solutions on time.
• Positive attitude and proven team player.
• Proficient in MS Office applications; Jira and Confluence experience a plus
• 5-7+ years of relevant experience

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 92,800 - 154,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Job Tags

Holiday work, Full time, Local area,

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