Job Description

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Job Description SUMMARY OF JOB RESPONSIBILITIES: Under the direction of the director, the Receptionist I is responsible to greet and direct patients and families, respond to verbal and telephone inquiries, schedule patient appointments, charge entry and perform clerical work according to Mercy Health mission and values. The Receptionist ensures the confidentiality of all patients and medical information. QUALIFICATIONS: EDUCATION : High School graduate or GED Current CPR certification at basic level. EXPERIENCE: Medical terminology course required. Computer experience/skills required. Previous experience in healthcare field preferred. KNOWLEDGE AND SKILLS: Knowledge and skill required to perform the job responsibilities for both technical and dimensional content. Follows general instructions. Understands several defined work routines. Reads various references, extracts information, and applies basic arithmetic functions. Able to operate basic office equipment. PROBLEM SOLVING/DECISION MAKING: The degree to which judgment and analysis must be exercised in planning, investigating issues, and evaluating alternative solutions to the challenges posed by the job. Deals with the nature of the decisions, the variety of problems, and how decisions are made in context of the typical requirements of the job. Makes decisions by reviewing defined alternatives. Receives assistance form standard procedures, coworkers, and/or management. SCOPE OF IMPACT/ACCOUNTABILITY : The potential impact of actions on results of Mercy Health and the job's accountability for achieving results. Impacts activities in other work areas on a frequent basis. Accountability is primarily indirect, but may be shared for activities affecting the work area only. May provide information to decision-making process affecting work area(s). INTERPERSONAL COMMUNICATION: The nature and frequency of interpersonal human relations skills required by the job. The extent to which the job requires cooperation and tact in meeting or influencing others by phone, correspondence, or personal contact. Coordinates work with others. Conveys detailed, routine information. Provides written responses in standard format to others knowledgeable about subject. Requires listening skills to maintain cooperative associations. PRINCIPAL JOB ACCOUNTABILITIES: Communicates and interacts with others (patients, clinical staff, visitors, community, etc.) in a professional, confidential, and courteous manner, that enhances efficiency and provides uninterrupted office coverage throughout the workday. Answers all incoming calls within 3 rings. Answers the telephone calls courteously by identifying self, title, and Cancer Center. Screens and directs call to appropriate staff or physician. Accurately records messages and reports to appropriate staff or physician in a timely manner. Pulls the records of patients who have called or assistance or help during the day and makes these available to the physician and nurse. Responds to callers' inquiry in a timely manner. Calls patients with special needs to confirm appointments prior to date of appointment. Assures use of telephone system for office business only (i.e. no personal phone calls). Greet and provide friendly assistance to all patients, families, and customers at the Cancer Center. Obtains patient consents for treatment and request of records. Copies patient's most current insurance information at least monthly. l. Maintains a positive, consistent attitude and style of communication at all times. Gathers accurate and timely information on patients in order to accept referrals and schedule new and established appointments. Utilize fax referral forms to document new patient information. Obtains patient information including but not limited to demographics, insurance, and diagnosis, and submits to admitting/registration for all new patients. Submits changes in demographic and insurance information on established patients to admitting/registration. 3.Utilize computerized systems to schedule patient visits and appointments, enter facility charges and access data. Schedules patients appropriately in Lantis. Accurately enters facility charges in appropriate computer system daily. Maintains physician's schedule (office hours, conferences, meetings, lectures travel and administrative activities, etc.) d. Maintains a detailed and complete activity calendar on a daily, weekly, and monthly basis regarding all Cancer Center activities. Initiates the third-party pre-certification process for all oncology treatments (i.e. - radiation therapy procedures, chemotherapy, etc) Calls patients insurance prior to scheduling tests. Provides demographic information and medical necessity to obtain authorization for treatments. c. Documents authorization in the patient's medical record and in appropriate computer system. Utilizes computer, fax system, printers, telephone system, tube system, and hospital internal/external mail system. Receives, opens, sorts and distributes all correspondence daily. Coordinates clinical data collection via fax, printers, mail and tube system, and distributes to appropriate staff. Keeps all areas clean, organized, and safe. Keeps front desk work area neat and clean. Verifies that supplies, stock, linens are neatly put away. Helps department to ensure all equipment, supplies, and materials are in designated place. Initiates and follows up on maintenance work orders. Participates in department processes. Supports quality improvement initiatives in the department. Assists with monitoring internal and external indicators. Participates in department staff meeting and other department meetings as requested. Other Observes universal precautions. Fills in with other clerical duties as assigned c. Performs additional duties as assigned . Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]

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