Job Description

About Hospitality Health ER

Hospitality Health ER is a freestanding ER in Longview, TX that provides personal attention to all patients with first-class care. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed.

If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately!

Overview

A freestanding ER in Longview, TX is seeking a Registrar to join their team. The Registrar will strive to provide proficient, competent care while maintaining the patient's sense of comfort and dignity.

Responsibilities for the Registrar

1. Greeting all patients and guests as they enter the facility in a warm and welcoming manner.
2. Cultivating and implementing a personal patient care initiative that goes above and beyond for all patients.
3. Answering all incoming calls in a polite and professional manner; exercising problem-solving and conflict resolution skills when handling patient concerns; referring patient concerns to appropriate designated personnel as needed.
4. Distributing all incoming and outgoing daily mail as instructed.
5. Utilizing technology and hardware to perform day-to-day administrative functions and general office duties, including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
6. Following the workflow as assigned and implementing changes and procedures with little to no notice; flexibility to meet change management requirements.
7. Adhering to and ensuring compliance with HHER policies, procedures, and customer service standards.
8. Participating in maintaining a safe, clean, and organized environment.
9. Preparing diligent notes with complete details within information system to communicate with other staff, supervisors, and auditors.

Requirements and Qualifications for the Registrar

• Flexibility to meet scheduling demands of department; position will require a minimum of two weekend shifts to be worked. A weekend is defined as Friday, Saturday, and Sunday.
• Able to work unsupervised; willingness to take an initiative and ability to work as a team member/independently to perform job responsibilities and meet deadlines with accuracy and attention to detail.
• Proficient in computer applications, such an email and MS office, and office equipment.
• Demonstrated competency of position responsibilities and requirements within 90 days, as evaluated by supervisor.
• Excellent communication skills, both verbal and non-verbal, that offer the highest level of compassion to all patients, visitors, and staff; ability to communicate in a non-aggressive manner under pressure.
• Integrity and responsibility; may have access to company credit card and the company vehicle.
• Customer service experience: demonstrated ability in customer service practice related to direct patient care in a high volume, high stress environment.
• Ability to read, write, and speak the English language.
• High school diploma or GED.
• Previous work experience as a receptionist or related position preferred.

Pay & Benefits

• Night shift differential
• 401K with company match
• Additional benefits for full-time employees

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.

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