Job Description

Schedule: Full time; 1st shift, Monday through Friday with rotating weekends. More details are available upon interviewing.

TouchPoint, Support Services,   provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. 

Job Summary

The Retail Manager position is an exciting opportunity for an upbeat manager who is has a passion for hospitality. You will be responsible for the successful retail/cafeteria operation of the retail cafe including the planning and supervision of special functions, the maintaining of cash controls and payroll records, and the hiring and training of about 10-15 hourly team members. You will also work to ensure customers have a positive dining experience. 

Key Responsibilities:

• Leads retail operations in accordance with corporate and contractual guidelines including administrative and operational tasks
• Manages, directs, trains and develops hourly associates in customer service, accurate portioning, cashier skills, and safety and sanitation
• Ensures associates are providing scheduled retail services while following corporate policies and presentation standards
• Responsible for appearance of operation, maintaining staffing levels and cash management
• Interacts frequently with customers to ensure customer satisfaction and provide service recovery if needed
• Implements corporate programs (i.e. Balanced Choice, Quarterly Seasonal Menus, etc.) as instructed by the Director of Food & Nutrition
• May assist with financials including budget development, forecasting, and financial reporting
• Maintains knowledge of the market place and trends and assists with handling cost controls and control expenditures
• Additional duties as assigned 

Preferred Qualifications:  

• Five years of food service experience preferably in retail dining operations
• Supervisory or management experience in food service operations
• Experience in a hospital, senior living/retirement facility, or related healthcare environment
• Knowledge of retail, food and dining trends with a focus on quality, production, sanitation, food cost controls, and presentation
• Strong leadership, management and coaching/mentoring skills
• Good interpersonal and communication skills both written and verbal
• Financial, budgetary, accounting and computational skills
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet research
• ServSafe® Certified

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1363174

TouchPoint

JULIA KOWALSKI

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