Job Description

We are now hiring for a Retail Salesperson for a company in New Braunfels, TX. This position is a DIRECT HIRE! Please submit your resume to this posting and call our office at 830-629-2525. 

Pay : $35-$45k/year DOE

Schedule : Monday-Friday 9:00 am-5:00 pm

Job Summary:

The Funeral Home Salesperson is responsible for selling funeral-related products. This role requires a high level of empathy, professionalism, and understanding to assist families in planning funeral services. The salesperson will build relationships with clients, answer questions about available services, provide information about pricing, and ensure clients' wishes are met while maintaining the standards and reputation of the funeral home.

Key Responsibilities:

Sales & Customer Service:

• Meet with families to discuss their needs and provide information on funeral services, products, and pricing.
• Present funeral packages, merchandise (such as caskets, urns, headstones), and related services in a clear, compassionate, and professional manner.
• Recommend pre-arranged funeral plans to customers, explaining the benefits of planning ahead for funeral services.
• Offer financing or payment plans for clients as needed, including handling insurance claims or other funding options.

Client Care & Support:

• Guide families through the decision-making process in an empathetic and supportive manner.
• Assist clients with understanding the legal and administrative requirements of the funeral process.
• Ensure that all client information is accurately documented and processed.

Follow-Up & Relationship Building:

• Follow up with clients to ensure satisfaction with services provided and offer further assistance if necessary.
• Maintain long-term relationships with clients to encourage repeat business, including pre-need plan sales.
• Work with the funeral home’s team to ensure all details of the service are met, from initial consultation through post-service follow-up.

Collaboration:

• Collaborate with funeral directors, administrative staff, and other team members to ensure seamless service delivery.
• Coordinate with vendors and suppliers to order products and services for each client’s arrangements.

Marketing & Outreach:

• Participate in marketing efforts, including community outreach, events, or promotional activities to raise awareness of the funeral home’s services.
• Keep up to date with industry trends, product offerings, and competitor pricing to maintain a competitive edge.

Administrative Duties:

• Maintain accurate records of all client interactions and sales.
• Complete necessary paperwork and documentation related to pre-need or at-need arrangements.
• Process payments and handle billing inquiries as needed.

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