Job Description

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit site is looking for a new Operational Care Specialist, Import to join our Sea Logistics team.

Your Role

Reporting to the Sea Logistics Operational Care Manager the Operational Service Representative will ensure that our internal customers' experience is a positive one every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with CCL's – Customer Care Locations, proactive customer service follow up, and interaction with our customer service colleagues. the Operational Service Representative will ensure that our internal customers' experience is a positive one every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with CCL's – Customer Care Locations, proactive customer service follow up, and interaction with our customer service colleagues.

Your Responsibilities

• You will maintain files related to all sea import shipments.
• Collaborate with employees in all Kuehne+Nagel offices.
• Always challenge status quo when it comes to process improvement and cost control.
• Process files while following all procedures.
• You will maintain real-time visibility of our customers' transactions.
• Create all elements of the customer information into our core operating systems and tools by requesting Business Profile creation/updates and maintenance of Wiki page.
• Monitor, prioritize and balance customer specific needs daily by answering queries and requests through multi-channel communication streams.
• Awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous Goods) programs.

Your Skills and Experiences

• High school diploma or equivalent.
• 1+ years of freight forwarding experience.
• 1+ years of customer service experience.

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1

Job Tags

Permanent employment, Worldwide,

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