Job Description

VDOT Tech Support Analyst 2 Culpeper
VENDOR MAXIMUM SUBMITTAL RATE: $$$/hr.

Location: 100% ONSITE Assigned VDOT Culpeper District
Requirements: MUST possess a valid driver's license will drive a state vehicle

This position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.

Key Responsibilities:

• Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices

• Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner

• Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams

• Deliver outstanding customer service with a strong customer-first approach

• Maintain accurate documentation of incidents, resolutions, and asset management

• Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations

• Support the setup and testing of network drops, cable labeling, and physical connectivity checks

• Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations

• Maintain organization and inventory of cabling tools, equipment, and supplies

• Drive a state vehicle to various locations within the assigned region for onsite support

  Qualifications:

  • Valid driver's license (required)

  • Excellent verbal and written communication skills

  • Ability to work independently in a field environment and manage multiple priorities

  • Familiarity with basic network concepts and a willingness to learn structured cabling standards

  • Prior experience with IT support, help desk systems, or customer service preferred

Required/Desired Skills

Skill Required /Desired Amount of Experience
Valid driver's license (required)	Required	0
Experience working with help request tracking and reporting tools.	Highly desired	1	Years
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7, Windows 10, SharePoint 2010, Outlook, MS Office Suite	Required	3	Years
Skill in the use of troubleshooting and managing and administering wireless devices	Highly desired	3	Years
Ability to communicate effectively orally and in writing with individuals and groups. Strong customer service skills with a customer first attitude.	Required	3	Years
Setup and testing of network drops, cable labeling, and physical connectivity checks	Highly desired	1	Years
Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch pane	Highly desired	1	Years

Questions

No. Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2	Please list candidate's email address.
Question3	Is candidate willing and able to work onsite 100% of the time at VDOT in Culpeper, VA? If not, please do not submit.
Question4	Does candidate possess a valid driver's license? This is REQUIRED to drive a state vehicle.
Question5	This position requires that, if selected for the role, candidate agrees to comply with ED#18, Ensuring A Safe Work Place , and the supplemental contractor guidelines regarding COVID-19 vaccination and masking requirements. Do you accept this requirement and affirm you will share this requirement with your candidate?

Job Tags

For contractors, Relocation,

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