Job Description

Description/Overview

Veterinary Surgical Center of Long Island (“VSCLI”) is seeking a Receptionist to join our Team.

VSCLI is a Specialty Referral Practice and a 24-Hour Emergency Care Hospital in Huntington, NY. Our brand-new 10,000 square-foot state-of-the-art hospital opened its doors in April 2024. VSCLI’s specialty services include: Emergency Medicine and Surgery. VSCLI is seeking a Receptionist to join our Team, and assist us in rapidly growing our specialty referral practice and 24-hour emergency hospital.

NOTE: This is a TEMPORARY position . However, for an exceptional candidate, at the end of the temporary period, an offer for a permanent role may be offered.

VSCLI is looking for an experienced Receptionist who thrives in a fast-paced environment. Our shifts are 12 hours and we are seeking overnight shifts on weekdays from 8pm to 8am and weekend shifts both 8am to 8pm and 8pm to 8am. The ideal candidate must be professional, compassionate, dedicated, enthusiastic, conscientious, positive, motivated, and communicates well with colleagues, staff, and clients. In addition, since our Receptionist will be taking payments from our clients, handling credit cards, debit cards, cash, and personal information, it is critical that this individual be both honest and trustworthy.

VSCLI is seeking a Receptionist who will greet our clients warmly and make them feel welcomed and comfortable. The Receptionist must be able to recognize the client’s needs and do their best to understand them and make them feel like they are being understood and respected. We depend on the Receptionist to make a good first impression on our clients that lasts until they leave. Kindness and respect, along with teamwork and commitment to excellence throughout our organization will contribute to a positive experience for the client. The ideal candidate will have the opportunity to join a collaborative and dedicated group that receives cases from a loyal referral community that desires the best care for the patient. Not only does VSCLI desire the best care for the patient, we also are focused on a healthy environment for our staff so that each member of our Team may achieve professional fulfillment and personal happiness.

Duties & Responsibilities

· Greeting clients and patients in a friendly, kind, and respectful manner

• Answering phone calls in a friendly, kind, and respectful manner. Also, directing clients to appropriate departments as well as giving approved advice and options for issues and problems.
• Scheduling - Making client appointments as well as confirming appointments. This includes making sure the appointments flow easily and the doctor as well as staff will have enough down time for lunch and or breaks as scheduled.
• Cleaning in Reception - must keep reception area clean for clients

· Recording messages for doctors and staff

· Computer data entry of patients and referral records

· Record updating

· Processing incoming patients

· Processing invoices and payments

• Recognize and meet client needs.
• Make pets feel welcomed.
• Recognize severe/serious cases in need of immediate attention.
• Keep animals isolated from others when necessary.
• Perform opening procedures such as turning computers on, retrieving messages, returning phone calls, knowing appointments and surgery schedules.
• Making sure Telephone numbers, addresses, and contacts are accurate in our systems.
• Preparing patient charts for technicians and doctors.
• Keeping all lab work tests and make information that is needed for appointments available to the Doctors so that they can relay the information to our clients.
• Keeping desk and reception area neat and organized, making sure all forms, paper work files, available for the Doctors, veterinary technicians and veterinary assistants as needed.
• Collecting fees for services, writing up sales slips/receipts, and discharging patients.
• Doing daily receipts.
• Handling referral letters and mailing to client’s regular veterinarian.

Position Knowledge & Skill Requirements

• Reports to Office manager, Hospital administer, and veterinarians.
• Basic typing skills, thoroughness and neatness.
• Scheduling appointments for multiple specialty departments
• Answer phone calls, which may involve answering questions
• Handle incoming and outgoing mail and email.
• Update and file patient charts.
• Enter data into a computerized program.
• Process credit card payments

Position Qualifications

· High School Diploma (or equivalent) or above

· 2 years of experience

• Excellent customer service and communication skills.
• Excellent phone etiquette and skills, including transfers, paging, putting calls on hold, directing calls to voicemails and taking messages down.
• Computer skills.
• Demonstrate excellent interaction skills with clients and animals in the reception area.
• Ability to work in a team-oriented environment and to take/execute directions.

VSCLI is seeking the very best veterinary practitioners to staff our new hospital in all positions. VSCLI’s mission of delivering the best surgical and emergency care to its patients will be realized by assembling a Team who uphold its core values of Excellence, Integrity, Professionalism and Teamwork.

VSCLI is an equal opportunity employer and a drug-free workplace.

Interested candidates should email their resume and cover letter to [email protected] and include the desired position title in the email subject line.

Job Type: Temporary

Job Type: Part-time

Pay: $18.00 - $24.00 per hour

Schedule:

• 12 hour shift
• Every weekend
• Holidays
• Night shift

Work Location: In person

Job Tags

Hourly pay, Holiday work, Permanent employment, Temporary work, Part time, Immediate start, Shift work, Night shift, Weekend work, Weekday work,

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