Job Description

Job Summary

We are seeking a highly motivated and results-driven Director of Alliances focusing on TSB’S and CCASS partnerships. This individual will play a key role in managing and expanding strategic partnerships with our key TSB’S and CCASS partners, fostering collaborative initiatives and ensuring that our partnerships deliver mutual value. The ideal candidate will have a deep understanding of CallMiner’s ecosystem dynamics and a proven track record of managing complex, cross-functional relationships. This role reports to the VP of Alliances.

Key Responsibilities

• TSB’S and CCAAS industry domain expertise
  Proven track record on implementing, managing and generating revenue through TSB’S ( Telarus, Avant, Intelysis) and CCAAS ( Genesys, Five9, Zoom)
• Strategic Partnership Management:
  Develop and execute strategies to enhance existing alliances and identify new conversational analytics opportunities for CallMiner, Progressing Opportunities through the Sales process and Drive opportunities to close
• Relationship Building & Nurturing:
  Cultivate strong, long-term relationships with key stakeholders within partner organizations, ensuring smooth communication and cooperation across teams.
• Joint Business Planning:
  Collaborate with partners to co-create business plans, setting joint objectives, KPIs, and go-to-market strategies that drive growth for both parties.
• Performance Monitoring & Reporting:
  Regularly assess the performance of strategic partnerships, tracking key performance indicators (KPIs) and providing regular reports to senior management. Take corrective action when necessary.
• Cross-Functional Collaboration:
  Work closely with sales, marketing, product, and operations teams to align partner initiatives with internal company goals. Facilitate seamless communication between internal and partner teams.
• Contract Negotiations & Agreement Management:
  Lead negotiations and the reviewing of partnership agreements, ensuring they are clear, mutually beneficial, and compliant with company policies and objectives.
• Market Intelligence & Competitive Analysis:
  Keep abreast of industry trends, competitor activities, and new partnership models to ensure that the company remains competitive and innovative in its alliance strategies.
• Problem Solving & Conflict Resolution:
  Proactively identify and resolve challenges or conflicts that may arise between the company and its partners. Ensure that issues are addressed promptly and effectively.
• Partner Enablement:
  Work with internal teams to support partners with necessary resources, training, and tools to maximize the effectiveness of the partnership.

Requirements

Qualifications

• Education:
  Bachelor’s degree in Business, Marketing, or related field. MBA is a plus.
• Experience:
  5+ years of experience in customer, partner or alliance management for SaaS organization, business development, or sales, preferably within conversational analytics or contact center technology
• Skills:
• Strong negotiation and communication skills.
• Ability to build and maintain relationships at all organizational levels.
• Experience with contract management and legal agreements.
• Knowledge of alliance ecosystems, market trends, and partnership models.
• Strategic thinker with a focus on results and mutual growth.
• Strong project management and organizational skills.

• Technical Skills:

• Proficiency in CRM software (Salesforce, HubSpot, etc.)
• Partnership management tools.

Benefits

About CallMiner

CallMiner is the global leader in conversation intelligence. Powered by AI and ML, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale. We help our customers to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth, and transformational change. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel, and hospitality, and more.

CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive workplace has earned us the recognition of a 2024 Top Place to Work by the Boston Globe.

Benefits + Perks

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity, parental leave and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.

Job Tags

Similar Jobs