Client Services Administrator, Bilingual Japanese required Job at CareerVite, Hoboken, NJ

NnRwUUNtRGt6WWs4L0FWT21uRTZEK3gxUnc9PQ==
  • CareerVite
  • Hoboken, NJ

Job Description

Major international financial institution seeks Bilingual Japanese Client Services Administrator. 

SUMMARY

To handle inquiries from the Japanese clients (mainly Japanese Financial Institutions) on day-to-day operations, primarily through email with our client window or our affiliated company in Tokyo, and to promote and manage our service enhancement with the internal departments based on clients’ needs.

 

JOB FUNCTIONS/DUTIES AND RESPONSIBILITIES

  1. Proactively handles clients’ inquiries to maintain customer satisfaction.
  2. Analyzes the clients’ needs and develops solutions/options to strengthen relationship with clients.
  3. Informs the clients when potential problems may arise. If a problem has already occurred, reports to the Manager and takes any required action with the clients to solve the problem quickly.
  4. Coordinates with other departments to provide good service with clients.
  5. Perform night shift up to 11am in JST (Japan Standard Time) to respond inquiries via phone (2-3 times a month).
  6. Maintains all the communication records with clients, approval forms, and other documents as directed by the Manager.
  7. Performs all other duties as assigned by the Department Manager and Management not only in existing functions, but also in other additional functions necessitated by business expansion.

 

REQUIREMENTS.

  1. Customer Services experience (Experience in financial institution is preferred)
  2. PC Skills in Japanese/English (MS Word, Excel and PowerPoint)
  3. Good Communication skills in Japanese for external/internal and English for internal (Business Beginner Level)
  4. Bachelor’s degree in business or equivalent preferred.

Job Tags

Similar Jobs

Alchemy Software Solutions LLC

Senior it policy analyst Job at Alchemy Software Solutions LLC

 ...Oversee and manage all policies including revisions Develop and manage the policy exception process including metrics and reporting Coordinate with key stakeholders on policies and standards across the MBTa Research and evaluate policies to ensure... 

Dataworks

Data Entry Jobs - Work From Home Remote Job at Dataworks

 ...Job title Data Entry Jobs Location United States Work Type Part Time Classification Human Resource Clerks Required...  ...Have a Can do attitude Preferred skills Work from home Flexible hour Role Description Email Management/ Admin... 

Baxter International Inc

Orthobiologics Business Manager, West Region Job at Baxter International Inc

 ...This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. Youll feel a sense of purpose throughout the organization, as we know our work... 

New York Botanical Garden

Security Operations Manager Job at New York Botanical Garden

 ...NYBG Job DescriptionTitleReports toSecurity Operations Manager (12am-8am shift)Vice President of Public Safety and Security...  ...Security, ensuring that they meet the needs and support the physical protection of the people and property of the Garden.... 

ICON Plc

Senior Medical Writer - Medical Communications Job at ICON Plc

 ...Writer - Medical Communications ICON plc is a world-leading healthcare intelligence and clinical research organization. Were proud...  ...adaptation to meet assigned projects stated objectives all compliance requirements for medical publications and medical communications...