Job Description

Catalyst Security Group Inc is looking for an Experienced Field Service Technician to join our team. The Field Service Technician will be based out of our Denver, CO office and is responsible for providing on-site client installation, repairs, and maintenance of their equipment.  

The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service. Is familiar with service repair, installation and programming of the following: (3 to 5 years a must or will not be considered for employment.)

• CCTV Security Systems
• Access Control Security Systems
• Intrusion and Burglary Security Systems
• Low Volt cabling
• Data and Fiber Optics Horizontal Cabling Systems ( a plus not required)

Responsibilities: 

• Support the client – Oversee all network services and perform tests on equipment and circuits.  Troubleshoot issues and resolve any requests or concerns that come up in a timely manner. Perform tests to ensure systems are error-free. Maintain relationships with customers and follow company guidelines.
• Equipment and service – Troubleshoot each problem and guide customers on how to properly use equipment. Create reports of customer service calls. Make suggestions for equipment upgrades while maintaining the current inventory, including vans and trucks.

Skills / Qualifications:

• 3 to 5 years of Low Voltage Security Systems Experience a must including programming and troubleshooting.
• Cat5e, Cat6, Fiber Optic Cabling Experience
• Strong Ability to use phone-based apps to perform daily responsibilities and tasks.
• Demonstrates a high level of customer service.  Ability to build strong relationships with the customer and display excellent communication skills.
• Positive Attitude and Strong Work Ethic.
• Clean Driving Record
• Ability to pass a background check and drug screen
• Own Reliable Transportation
• Ability to learn quickly
• Ability to problem-solve and/or trouble-shoot to get the job done.  Problem-solving skills and mechanical aptitude.
• Capable of performing physical labor to include carrying and moving equipment and tools up 75 lbs. or work in small spaces.
• Ability to work in unusual and sometimes difficult positions in crawl spaces, above ceiling tiles, climbing ladders, scaffolding and lift equipment
• Ability to manage your workflow in a timely and consistent manner.
• Computer skills including Microsoft office/Teams a plus
• Knowledgeable about all safety requirements

About Catalyst:

Catalyst Security Group is a fast-growing company looking to add talented individuals to our team! 

Catalyst Security Group is an integrated security systems organization dedicated to providing our customers with a turnkey solution for all their security needs. Our employees enjoy a work culture that promotes team work and a life/work balance understanding.  

Catalyst Security Group benefits include:

• Health, Vision, Dental
• Company provided life insurance
• Accrued sick leave
• Vacation accrued waiting period applies
• Only full-time employees eligible

This is a great opportunity to grow with an up and coming company. We want to add people for the long haul who want to join a group of like minded individuals who are focused on excellent customer service, embodying a hard work ethic, and working with a great team!

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